Chisholm Hunter Reviews

Was looking for a nice watch for a special birthday. Managed to find it at Chisholm Hunter reduced in sale.

Good value, arrived late but not their fault delivery company had issues. Missing item sent out asap. Customer service good.

My fiancée Julie and I visited Chisholm Hunter in Argyle Arcade to look at ring options for our wedding this summer. Julie had a rough idea of what she wanted for her wedding band, but I had little clue what I wanted for mine. Candice welcomed us to the branch and immediately made us feel at home and valued. She spent a significant amount of time going through a range of options to fit alongside Julie's engagement ring, which was a challenge as it has an unusual twist on the band. At no point did we feel rushed or pressured for a decision. Once we found one Julie liked I thought at that point it was "job done", but Candice went over and above that. Julie mentioned her love of rose gold, so Candice found an option even better than the first one we arrived at. Then she went even further... Candice popped out to another branch just along the Argyle Arcade and came back with an option for my wedding band - which not only matched with Julie's choice of band, but incorporated every little thing I had mentioned in passing about my own tastes since we sat down. Candice cleared listened to every little thing we both said and utterly nailed it with the choices she gave us. It was a fantastic visit from start to finish, stellar service from Candice and we're both overjoyed with our rings (which we'll receive in April in good time for our wedding). Thank you very much Candice for your time and expertise.

Horrendous, I ordered a bracelet for my wife’s birthday in December , it came however when she tried it on it was the 19” and we ordered a 17”.
Contacted them and they said return it so we had to pay £5.55 and we are still for the replacement in Feb as they state DPD have now lost it.
When we have challenged this they said we have to wait for the DPD to pay them and then they will send it out!
Totally unacceptable and Alex has been atrocious in his communication and not a way to treat customers. We asked for a manger to contact us and they haven’t.
We have now asked for a full refund and postage and we will take our custom elsewhere.
Definitely would not recommend this company in the slightest.

The care and aftercare service received has been second to none from the minute we walked into the store in Union Square Aberdeen for the first time, then returning to make a purchase of a beautiful Omega watch for my husband.
Lynne who served us was professional but not pushy. Lynne even sent a handwritten note to our home after our purchase What a lovely gesture and so appreciated.
Thank you Lynne and Chisholm Hunter ?

We have had the most awful experience whilst getting a Tag Heuer Carrera Calibre 1887 watch fully serviced by ChisholmHunter Falkirk. Customer service during this time has been nothing short of horrendous, with no communication on their side. With a expected return of 6-8 weeks, when we chased this up (no communication from ChisholmHunter
to inform of delay, another 4 weeks added on. When this date arrived (still no communication from
ChisholmHunter) was then told Repairer was in hospital and watch mid service. So told 2 more weeks, when we chased this up (you get the common thing here) ChisholmHunter then said watch awaiting new part (no information on the part needed even now), then finally after more chasing, (still no communication from @ChisholmHunter) the watch was delivered to the wrong store which is only 3 hours away but took 5 days to be brought to the correct store. We now have watch (after more chasing) but with no paperwork to prove service or work carried out and ChisholmHunter could not care less. Awful service provided for a £4500 watch and £475 service. If we decided to sell the watch, how do we prove it has been serviced ChisholmHunter Falkirk?

Ordered an expensive mens Hamilton X wind watch with leather strap. Watch arrived OK, but the strap very small. I have small wrist, but strap too small, would fit a 10 year old. Contacted Chisholm Hunter and was told I would have to pay an extra £100.00 to get the right strap ! Do not buy online with this Company, they cannot be trusted.

Have used twice now and definitely would use again, communicate well, and order was on time.communicate well, and order was on time

Jack was very knowledge and helpful, he made the process of finding and purchasing my watch a pleasure. Would highly recommend Jack and Chisholm Hunter in Kingston!

Barbara and Beth in Chisholm Hunter, Edinburgh are absolutely amazing! Thank you so much for making our experience so wonderful. We purchased our wedding rings today and you were so friendly, professional, accommodating and knowledgeable. We were so impressed with you Barbara. We are really grateful and Beth thank you for welcoming us to your beautiful store and to all staff for making us feel so welcome and wonderful!

Jack and Victoria have provided exceptional service to both myself and my husband within the past month, when purchasing a watch and a ring. Both were warm, professional, and took the time to understand what we were looking for and tailored recommendations.

This was my first purchase at CH. What can I say .... one of the best experiences I have ever had in a jewellers.
The young lady (annoyed I didn't get her name!) was so attentive and made us feel very comfortable - first class service - the glass of fizz was also welcomed! Beautifully presented Gucci necklace which my daughter was absolutely thrilled with. Thank you!

I have just purchased a Longines Hydroconquest watch from Chisholm Hunter,beautiful watch,however the strap has a fault on it,I raised the issue straight away and was asked to send further photos of the issue,which have been sent,since then,silence, despite further chasing emails from myself,which have not been acknowledged,in my opinion a company should be judged by how they deal with customer service issues, it’s very disappointing

Great customer service from the guys in the Kingston branch. Great knowledge and happy to show the range and different models of watches they had on display. Would happily recommend them to anyone thinking of buying from them.

Pendant on necklace a lot smaller than anticipated so dimensions on the product description would have been helpful. Returns process was easy and had email confirming returns was quick. Would shop again.